Terms & Conditions
All orders will be supplied upon full payment, unless a credit agreement has been arranged. Goods are not dispatched until card payments or cheques are cleared, normally within 5 working days.
All prices are subject to change, depending on supplier and postal rates.
The latest card handling methods are used to ensure security.
Shipping outside the UK will incur additional charges.
The Hilltop Guarantee
All products sold by HILLTOP have a no quibble guarantee. Should any problems arise in the first year after the purchase date due to faulty manufacture, we guarantee to either replace the goods or repair them to your complete satisfaction. If you are not satisfied with any goods ordered, please return them to me in original within 28 days of purchase, in original packaging, for a full refund.
If you purchase goods manufactured by Ashford of New Zealand, in addition to our own guarantee, you can register your purchase on ASHFORD’S website at www.ashford.co.nz . If you are unable to contact Ashford, please let me know and I will register your product with Ashford on your behalf.
Ashford’s Quality Assurance
“When you buy an Ashford product you can be assured that you are buying a quality product. The company named Ashford has been in operation since 1934 and employs experienced and qualified tradesmen and women – many of whom have been with the company for over 25 years.
A formal quality assurance programme, Q Base, was implemented in 1998 and continues to this day. The Q-Base Code is based upon the ISO 9001 quality system standards. It requires Sue to implement management disciplines to assure quality of products and services. Hilltop is independently audited annually by Telarc SAI, a Systems Certification Body by JAS-ANZ (Joint Accreditation System – Australia and New Zealand) and our performance against eight standards, including meeting customer needs, training, work instructions, continual improvements, are measured and tested.”