How to Order

"We offer a personal service and like to speak to our customers - please contact us to learn more"

Ordering 'computer to computer' is so impersonal

DEBIT CARDS can be used for transactions of any value.

Give us a call on 01303 862617. It will be answered by humans, not machines. We are open from 9 am until 9 pm 7 days a week. If we are out our answer phone will take a message, leave your name and telephone number and we will return your call as soon as we can.

If phoning is not convenient send an email to

Tell us what you want to order and include your contact details and we will ring you as soon as we can.

Click here for our full Terms of Business

When we call for your payment details we will ask for the following card details:

The name of the card holder as it appears on the card.
The address of the card holder (if it is different from the delivery address).
The card number.
The Start Date.
The Expiry Date.
The Last 3 Digits on the Signature Strip. (on the back of the card)
The Issue Number (we require the full number e.g. 002)
PLEASE, DO NOT send these details by Email as Emails are not secure.

We use an electronic chip & pin device for all card transactions.

 A card transaction receipt and Hilltop receipt is provided with every mail order and shop sale.

All the goods we sell are covered by our ‘No Quibble’ guarantee and all

Ashford equipment has the additional cover of The Ashford guarantee.

We have altered the way we charge for UK MAINLAND DELIVERY.

It is now based on the TOTAL ORDER VALUE + the relevant POSTAL CHARGE below.

Regular visitors will notice that although Ashford have increased some of their prices from 1st February 2015 many prices have been reduced due to the change in postage charges. We hope that this new method will offer even greater value for money.
Items are normally send by 1st class post or ParcelForce 48 hour.

Delivery Charges
Order Value Postage
up to £10 £5.00
£10 - £20 £5.50
£20 - £35 £6.00
£35 to £70 £7.00
£70 - £100 £9.50
£100 - £250 £13.00
£250+ £6
Rest of  the World
- Double the postage charge


We accept the following credit and debit cards:

Maestro Debit, Mastercard Credit, VISA Credit, VISA Debit, VIS Electro & JCB

"We offer a personal service and like to speak to our customers - please contact us to learn more"