The Hilltop Guarantee
All products sold by HILLTOP have a NO QUIBBLE guarantee. Should any problems arise in the first year after the purchase date due to faulty manufacture, we guarantee to either replace the goods or repair them to your complete satisfaction. If you are not completely satisfied with any goods ordered please return them to me in good condition within 28 days of purchase, and in original packaging where applicable, for a full refund.
If you purchase goods manufactured by ASHFORD of New Zealand then in addition to our own guarantee there is the opportunity to register your purchase on ASHFORD’S web site www.ashford.co.nz If you are unable to contact Ashford in this way please advise us and Sue will register your product with Ashford on your behalf.
Ashford’s Quality Assurance
When you buy an Ashford product you can be assured that you are buying a quality product. The company named Ashford has been in operation since 1934 and employs experienced and qualified tradesmen and women – many of whom have been with the company for over 25 years.
A formal quality assurance programme, Q Base, was implemented in 1998 and continues to this day. The Q-Base Code is based upon the ISO 9001 quality system standards. It requires Sue to implement management disciplines to assure quality of products and services. Hilltop is independently audited annually by Telarc SAI, a Systems Certification Body by JAS-ANZ (Joint Accreditation System - Australia and New Zealand) and our performance against eight standards, including meeting customer needs, training, work instructions, continual improvements, are measured and tested.
Ashford wheels were first made in 1938 by the owner Walter Ashford in 1938. The Ashford company is based in Ashburton, New Zealand. The Traditional wheel can be found throughout the world and over 350,000 have been sold.
If you need parts for your spinning wheel click here to find out what the part is called.